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Frequently Ask Questions
What makes Webatar different from other web design services?
We specialize exclusively in small business web design, which means we understand your unique challenges and budget constraints. Our streamlined process delivers professional results in 15 days at prices small businesses can afford. We combine the quality of expensive agencies with the accessibility and transparency that small businesses need.
Why is website Complete Care Plan required?
Website maintenance is essential for security, performance, and ongoing functionality. Regular updates protect against security vulnerabilities, maintain compatibility with evolving web standards, and ensure your site continues performing optimally. Required maintenance protects your investment and prevents costly emergency repairs.
Why are your prices lower than other web design companies?
We keep costs low by specializing exclusively in small business websites and using a streamlined, efficient process. We don’t have the overhead of large agencies, and we pass those savings directly to you. Lower price doesn’t mean lower quality — it means we’re focused and efficient.
Is the domain included in the maintenance package?
No, the domain must be purchased and managed separately by the client. Domain registration is not included in our maintenance packages to ensure you retain complete ownership and control of your domain name. We handle all other technical aspects including hosting, security, and backups, but domain registration and annual renewals are the client's responsibility. If you need assistance selecting or registering a domain, we're here to help guide you through the process.
Does hosting come included with the Complete Care Plan?
Yes, reliable hosting is included in the Complete Care Plan. We handle all technical aspects including hosting, security, and backups so you never have to worry about separate hosting providers or additional monthly fees.
Can I upgrade to a larger package later?
Yes, you can upgrade your package at any time. We’ll credit what you’ve already paid toward the higher-tier package and implement the additional features. This flexibility ensures your website can grow as your business grows.
Are there any hidden fees?
No hidden fees, ever. The package price you see is what you pay for the website design and development. The only ongoing cost is the monthly maintenance plan of $50, which is clearly stated upfront. Everything is transparent from day one.
Do you offer bilingual websites?
Yes! We specialize in bilingual English/Spanish websites. This is especially valuable for businesses serving diverse communities. The website will have full bilingual support with easy language switching for visitors. The cost for the service start at $150.00 for Landing Page Plan, $200.00 for Essential Plan and $300.00 for Professional Plan
How can you deliver professional websites in 15 days?
Our 15-day timeline is achievable through a perfected, streamlined process focused exclusively on small business needs. We eliminate unnecessary complexity while maintaining professional quality. When clients provide content promptly and respond to our questions quickly, we deliver on time, every tim
Do you work with businesses outside of North Carolina?
Yes, we serve small businesses nationwide and internationally. Our entire process is conducted remotely through video calls, email, and online collaboration tools. Location is never a barrier to receiving professional web design services from Webatar.
What do I need to provide to get started?
Getting started is simple! We'll need a few essentials from you: your business details, a logo (don't have one? No problem—we'll design it for you), high-resolution images showcasing your work or products, descriptions of your services, and your contact information. Don't worry if this sounds overwhelming—our discovery phase is specifically designed to guide you through each item step-by-step, making the entire process effortless on your end. The best part? We can deliver your complete project in just 15 days, as long as you provide these materials promptly. The faster you get us what we need, the faster we can bring your vision to life!
Can I see the website before it goes live?
Absolutely! We provide preview links during development so you can review everything before launch. You’ll have multiple opportunities to request changes and refinements during the review phase (days 11-14) to ensure you’re 100% satisfied.
What happens after the website launches?
After launch, your maintenance plan begins immediately. We monitor your site 24/7, handle all technical updates, and provide ongoing support for 30 days. You can focus on running your business while we keep your website secure, fast, and performing optimally.
What industries do you work with?
We work with all types of small businesses, with particular service-based industries like auto repair, construction, painting, landscaping. If you’re a small business looking to grow online, we can help.
What happens if I need changes after the website launches?
Changes after launch are handled through your Complete Care Plan. That includes up to 2 hours of monthly updates on minor changes like changing images, and text. Major redesigns or new features can be quoted separately based on scope.
Will my website work on mobile phones, tablets and Desktops?
Absolutely! All our websites are fully responsive, meaning they automatically adapt to look perfect on any device — desktop computers, tablets, and smartphones. With over 60% of web traffic coming from mobile devices, mobile optimization is standard in every package